Refund Policy
Need assistance or have a question about ordering? Contact us at hello@everlymade.com.
Refund Policy
We accept exchanges and returns for non custom, non personalized and non hand stamped/engraved jewelry within 30 days of delivery. All custom items, personalized items and hand stamped/engraved items are not eligible for return/exchange.
To start a return/exchange, contact us at hello@everlymade.com with your order number and details of your return/exchange.
Items purchased November 15th-December 31st will be eligible for exchange through January 31st, 2025.
Cancellation Policy
To expedite shipping fulfillment, orders are processed right away. We are unable to accept cancellations.
Reworks/Repairs
If there is an issue with your item, we may be able to repair or rework your piece. Email us at hello@everlymade.com to process a rework. This includes length, chain breaks, size of your piece, personalization issues, etc. Reworks are handled case by case depending on the issue and can be complimentary or completed for a small rework fee.
We do not warranty against tarnish. It is important to follow the care guidelines included with your piece and also found on our website here.
Defective Items
If there is a defect/issue with your order when it arrives, please contact us within 3 days of delivery.
Discount Codes
Multiple discounts and multiple discount codes are not permitted on one transaction. Some exclusions apply on discount codes such as items marked "additional discounts do not apply" or "not valid with discount codes" or "discount codes do not apply".
Discount codes not valid on gift cards.
CYBERWEEK - Exclusions apply on items marked "additional discounts do not apply".
International Orders
The buyer is responsible for all customs fees and taxes. We are not responsible for items returned to us due to items left at customs.