Check out these commonly asked questions to get your answers fast!
Q: What is 14kt gold filled?
A: 14kt gold filled is not to be confused with gold plating as filled has 100% more gold and is much more valuable and resistant to tarnish. The core metal is jewelers’ brass. On top of the brass is a thick layer of 14kt gold pressure bonded to the brass. 14kt gold filled has the same appearance as high carat gold because it is legally required to contain 5% or 1/20 gold by weight.
Q: Does your jewelry contain nickel?
A: No, our jewelry does not contain nickel.
Q: Can I add a birth date to my piece?
A: Absolutely! Although we do not stamp the back of our pieces, we do have two options for adding a birth date or short special message. View the add on options here and here.
Q: Do you stamp the back of your pieces?
A: Because we do not engrave our pieces, rather, we hand stamp each individual characters one by one with a steel stamp and hammer, we do not stamp the back of our pieces.
Q: Do you have tips on how to clasp a bracelet?
Yes, check out our blog post on how to clasp a chain bracelet by yourself here.
Can't find an answer to your question? Shoot us an email at email@example.com and our customer service team will get back to you.
Sterling silver is considered a precious metal. It is stronger than solid silver, but softer than gold-filled metal, and can be prone to scratching if not treated with proper care.
Tarnishing naturally occurs with even the most expensive sterling silver. Tarnishing is caused by a chemical reaction between the sterling silver and the air as well as any chemicals that come in contact with it. Although rare, some individual body chemistries can react with sterling silver and cause tarnishing.
VIDEO ON HOW TO CLEAN STERLING SILVER:
Sterling silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper. The first thing to understand is sterling silver tarnishes typically by things that we do or not do and/or wear. Perfume, colognes, lotions, sweaty skin and hair products can all be contributing factors to tarnishing your
shiny jewelry. When the jewelry is removed and the residue isn’t wiped off, the chemicals will contribute to the tarnishing process. Harsh chemicals from dishwater detergents, chlorine and the like will tarnish sterling silver. If sterling
silver is exposed to the air and left unprotected when not being worn, tarnish becomes inevitable.
A few easy steps will ensure your sterling to be as brilliant as the day it was purchased. Before you put any jewelry on, be sure any lotions and/or perfumes are absorbed into your skin. Apply all hair products, especially hair spray, before you put on the jewelry. Remove your jewelry before swimming, an invigorating workout or prior to bedtime. When you remove your jewelry at the end of your day, take a couple of minutes to wipe it off with a jewelry cloth or an old t-shirt. Never use tissues or paper towels for cleaning silver. These products will scratch the jewelry, which will detract from the beauty of the pieces.
After the jewelry is wiped clean, store it in an airtight container, such as a zip lock baggie, a cloth bag and/or an airtight jewelry box. Please be aware that many display units and boxes may contain sulfur, which interacts and tarnishes sterling silver. The less air and light your silver is exposed to when you aren’t
wearing it, the less tarnish will occur, making it easy to have shiny jewelry each and every time you’re ready to wear it. Taking the time to keep your jewelry clean after wearing it and storing it away from light and air is all that’s needed to cut down on tarnish significantly.
Use a piece of string to wrap around your neck where you want the necklace to sit. Use a ruler to measure the string length. That length is what you should order. For example, if your measurement was 13.5", then you would order 13-14".
Use a piece of string to measure around your wrist. Add 1/4" to that measurement for a snug fit or add 1/2" for a comfortable fit. If you're purchasing as a gift, you may want to consider adding a 1" extender to the bracelet for an adjustable fit.