Need assistance or have a question about ordering? Contact us at hello@everlymade.com.

Approximate Order Processing Time: 2-5 business days
You will receive a shipment confirmation email with tracking once your order ships. Note: Order processing is approximate and may increase without notice due to heavy order volumes especially during holidays. 

Thank you for shopping with Everly Made! We hand craft your pieces with heart and care and we want you to be happy with your jewelry! We offer our customers reworks, repairs, exchanges and returns.

Returns
Only non customized, non personalized, unworn pieces with original packaging are accepted for returns. Returns must be postmarked within 14 calendar days of the delivery date. Initiate your return by emailing us at hello@everlymade.com. If the item is missing packaging or shows wear, it is up to our discretion to subtract these from your refund and/or reject your return. Shipping on your original order is non-refundable and return shipping is the responsibility of the customer.

Exchanges
We offer one free exchange on non customized, non personalized, unworn pieces with original packaging. Exchanges must be postmarked within 21 calendar days of the delivery date. Initiate your exchange by emailing us at hello@everlymade.com.

Final Sale
Personalized items and custom items are final sale. This includes custom lengths/sizes, initials, names, words and any personalization. Free gifts, giveaway prizes or gifts with purchase are final sale. 

Reworks
If there is an issue with your item, we may be able to rework your piece. Email us at hello@everlymade.com to process a rework. This can be anything from the length or size of your piece to personalization issues. Reworks are handled case by case depending on the issue and can be complimentary or completed for a small rework fee. 

We do not warranty against tarnish. It is important to follow the care guidelines included with your piece and also found on our website here.